Secretary of State Ruth Johnson announced that customers at eight more of the busiest Secretary of State offices (including Kalamazoo) will get to use the new MI-TIME Line service to make office appointments and hold a place in line using their phones or computers.

MI License plate
Photo: Dave Benson
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In a release, “We value customers’ time, so this way they can get in line and run errands or go shopping instead of waiting in line,” Johnson said.

These eight additional branches are expected to roll out the system by late summer: Kalamazoo County, Jackson County, West Wayne County, North Oakland County, Southeast Macomb County, Southwest Macomb County, Northeast Kent County and Southwest Kent County.

Almost 1.5 million customers have used the MI-TIME Line system in the 10 branches where it is currently available since it was launched in January 2014. Response has been very positive.

Once customers are signed in, MI-TIME Line calls or sends a text message when they are about to be called. Customers who don’t have a mobile phone can stop by the office, check in at a special MI-TIME Line kiosk and get a printed ticket. They can check their estimated wait time on a monitor at the branch before heading out to run errands.

Customers can find participating offices on the Branch Office Locator by searching for “Get in Line Online” offices.

To find Secretary of State office locations and services, visit www.michigan.gov/sos. Sign up for the official Secretary of State Twitter feed at www.twitter.com/michsos and Facebook updates at www.facebook.com/michigansos. Online services are available at www.expresssos.com.

 

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