State Of Michigan Lauded For ‘Digital Experience’
The State of Michigan is ranked fourth for "creating and delivering citizen-centric services across digital platforms" by a group that ranks these kind of things.
The Center for Digital Government bases its ranking on "overall government experience", recognizing achievement and "best practices of government entities who best improve and deliver digital citizen services." It's the third year in a row that Michigan has been in the top five.
“We focus our efforts on improving our services and digital experiences for the people who live, work, visit, and do business in Michigan,” said Trish Foster, Department of Technology, Management, & Budget director.- DTMB release
Lt. Governor Garlin Gilchrist II took a bow for the state.
“Michiganders deserve friendly, easy-to-use websites and digital services that give them access to vital programs and information. It is great to be recognized as a national leader in delivering services to residents and we will continue to drive digital innovations to make sure the people’s government is working for all people.” - DTMB release
It seems like getting to a state website is pretty straightforward, but once you're navigating, it can put you in 'loops", looking for specific information. But that's why there's another award next year.