The Customer Is Always Right? Not at Bobcat Bonnie’s.
As the saying goes, the customer is always right, right? But one local restaurant is challenging that philosophy all in the name of defending and protecting their employees.
Bobcat Bonnie's in Detroit recently made a Facebook post announcing that they would no longer tolerate customers who are rude to their serving staff. The post, made by the owner, read,
Hey friends it’s Matt the owner. We’ve been experiencing a high volume of insanely disrespectful behavior and we want to address it head on. We have built our concept on the foundation of being approachable, and accepting to everyone (if you read any interviews I’ve done, we literally wanted to be the place you could go with your vegan friend, your picky eater friend, your meat eater friend, your grandma, or with your kids.) We are designed and have always cultivated and made it a priority to be a place for EVERYONE to enjoy. I am letting you that we will no longer serve, or do business with people who swear at us, harass us, or refuse to follow some simple instructions mandated to us. My staff work hard, and tirelessly, they don’t need to hear your thoughts on mask protections, and they don’t need to be called names because YOU refuse to follow some simple instructions.